Send a letter to your bank
Banks are required to handle written complaints through a formal process, and a letter starts that clock in a way a chat window does not.
From £2.99 Posted today
No account needed
What people send
- A formal complaint before going to the Ombudsman
- Disputing a transaction or a charge
- Closing or changing an account
- Correspondence about a bereavement or power of attorney
Which service to choose
Use a signed service for a complaint. If the matter goes to the Financial Ombudsman Service, being able to show when you wrote matters.
Getting the address right
Banks publish a specific complaints address that is often different from the branch. Check the address on your statement or the bank's website.
How it works
1. Write or upload
Type it in the browser, or send a PDF you have already prepared.
2. Address and pay
Add the recipient, pick a service, and see the full price before you commit.
3. We post it
Printed on 100gsm, folded, franked and handed to Royal Mail from our UK facility.
Other places people write to
HMRC
Tax correspondence, printed and posted from the UK with proof of postage.
Send a letter →
DVLA
Licence, vehicle and medical correspondence, posted the same working day.
Send a letter →
Companies House
Company filings and correspondence, printed and posted from the UK.
Send a letter →
Your MP
A letter to your Member of Parliament, printed and posted for you.
Send a letter →
Your local council
Council tax, housing, planning and complaints — posted the same day.
Send a letter →
Your landlord
Repairs, deposits and notice — properly sent, with a record.
Send a letter →
Send a letter to your bank
Write it now and it could be in today’s post.